When will my order be shipped?
Once we receive a full payment, we will start processing your order. We only ship your order once it has passed through our strict quality control. For customized items such as engagement ring or wedding bands, the order will take approximately 1 month to complete depending on the production schedule. Loose diamonds are shipped immediately. For all products featured in amamijewels.com shop, they will be shipped immediately subject to availability of stocks.
Do you charge shipping fees?
We offer free shipping for all our ready made jewelleries above RM5,000. For ready-made items below RM5,000, free shipping is provided within Malaysia and shipping cost for international destination will be advised prior to delivery depending on location.
For customised jewellery and loose diamonds, shipping within Malaysia and international is covered by us.
Do you ship internationally?
Yes, we ship internationally. International clients will be responsible for any duties, VAT, taxes or surcharges levied or charged by their respective country, so please check with the local authorities prior to placing your order to confirm taxes and duties.
For your protection, Amami always:
- Insures and registers all items for their full value.
- Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.
- Requires that all deliveries be made to a physical business or home address.
- Disallows delivery to P.O. Box addresses.
- Requires a signature for the package.
- Allows for an alternative shipping address.
We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our office at any time for assistance locating the nearest FedEx facility.