FAQ
1. How can I be sure that Amami Jewels is a reputable jeweller?
Amami Jewels’ mission is to provide affordable and quality diamonds and jewellery to every walk of life. Our goal is to provide clients with a new and refreshing way of purchasing diamonds and jewellery in a simple and easy way: in the privacy of their own space or meeting up our jewellery consultant at the convenience of their own time. Backed by a solid partnership with MY Bullion Trade, a prominent physical gold and silver dealer in Malaysia since 2010, Amami Jewels operate on the same principles; which is to serve our customers with the highest integrity, sincerity and honesty. When you interact with Amami Jewels, our jewellery consultant will provide all the education, guidance and value you need to make your purchasing easy.
2. Why should I choose Amami Jewels?
By not operating a retail shop, we are able to pass the savings of high cost of operations carried by a brick and mortar retail shop back to our clients. Unlike traditional jewellers, Amami Jewels does not carry inventory, therefore we are not pressured to clear the inventory to clients. Our partnership with worldwide suppliers of diamonds gave us unlimited access to thousands of certified diamond selection compared to only a few at a traditional jewellery store – and our diamond prices comes with best price guarantee with every engagement ring or jewellery handcrafted by expert jewellers. We also collaborate with reputable jewellery manufacturer from local and overseas to bring you the widest range of jewellery selection for all budget range. With Amami Jewels, you are not limited to the design carried out by a normal retail shop.
3. Do you have a store where the diamonds are displayed?
We do not have a physical store to display our diamonds and jewellery. However, we provide multiple angle photographs of jewellery and a clear description of the products on our website. For loose diamonds, we provide 10x magnifying visuals of the diamonds as if you are looking through a jeweller’s loupe to give you a clear view of the diamond. This is in addition of the GIA grading report. Don’t forget to also seek our advice in selecting the loose diamonds.
4. I have a specific colour of a coloured diamond in mind, can you find it for me?
We are certainly happy to look for you. We have many more diamonds available offline and if we don’t have a suitable diamond for you – we would do our best to source one for you.
5. How do I know Amami Jewels is selling real diamonds and not modified diamonds?
All the loose diamonds we sell is accompanied by GIA certification and each diamond have an individual serial number inscription on it which corresponds to the numbers found in the GIA certification. GIA does not grade any modified diamonds. Prior to sending the loose diamonds to you, we will take a picture of the GIA inscription on the diamonds and send a picture to you. The picture will also be found in your package. You can take the diamond and verify with your local jeweller on the serial number.
For diamond jewellery, we test all the diamonds set on the piece and ensure their authenticity using a state of the art diamond tester. Such quality assurance report is also included in your delivery.
6. Do you also sell rings or mount the diamonds if requested?
We offer ready-made diamond rings, diamond engagement rings and other jewellery such as diamond tennis bracelets and pendants. However, when it comes to loose diamonds and coloured diamonds that are displayed on our site, you need to consider that when it is mounted, it is considered a custom order – thus cannot be returned. We have a team of experienced artisan who can help to mount the diamonds beautifully for you.
1. What is your return policy?
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within seven working days from the date you receive your order. You only pay for the return courier or shipping fees. Please note that to be eligible for return, items must be in their original purchase condition and “new and unused conditions” include all security tag attached and not broken, product documentation, and ship them back to Amami Jewels within 7 working days. Please call Amami Jewels before returning the goods to obtain a Return Reference Number. You can contact us by email at info@amamijewels.com or call +6012-219-9876.
2. What cannot be returned within 7 days?
The following items cannot be returned:
- All customised item are final sale and cannot be returned.
- All hand engraved (artistic work) item are final sale and cannot be returned.
- Loose diamonds with the correct certificate number inscribed on the girdle of the diamond as the picture of the certificate number is not refundable. To minimize the return of correct certificate number, we would send you pictures of the diamond and mutually agreed upon on no return to prevent fraudulent refund before we ship to you.
- Jewellery that are hand delivered by Amami Jewels is not returnable once the item have been acknowledged as received by you.
We honour all returns provided the following is adhered to:
- The original security tag on each piece of jewellery sold must not be tempered with and must still be attached to the item.
- Return Reference Number in the parcel.
- Proof of purchase and ALL original documents are packed inside with the returning items.
- Jewellery that is sent back to us within the 7 working days of receiving your order.
For more details on our Return Policy, please read it here.
3. Do I pay for the return shipping costs?
Yes. Please also ensure all return goods are adequately insured.
4. How should I package my return for shipping?
Obtain the Return Reference Number by email or by calling Amami Jewels, and we will send you an e-mail instruction that walks you through the correct packaging procedures.
5. How long will it take Amami Jewels to process my merchandise return?
On the average, about 3-10 business days from the time we receive your item, and passed all the quality and security checks. For returned items, please allow an additional 2-3 days before the outbound package is shipped.
6. Will I be notified during the merchandise return process?
Yes. Once your package arrives at Amami Jewels, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
7. When should I expect to receive my return credit?
For Malaysian clients, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s fund transfer policy. For international credits, allow up to 7 additional business days.
1. What are the shipping costs?
We offer free fully insured worldwide shipping. We offer free shipping for all our ready-made jewellery above RM5,000. For ready-made items below RM5,000, free shipping is provided within Malaysia and shipping cost for international destination will be advised prior to delivery depending on location.
For customised jewellery and loose diamonds, shipping within Malaysia and international is covered by us.
2. Where do you ship to?
We ship to all over the world in compliance to the ability of the courier companies and customs regulations and limitations of various countries.
3. Are there any additional fees such as handling fee charged by Amami Jewels?
No. We do not charge anything else. The prices are final – what you see is what you pay.
4. What about taxes / customs etc.?
Amami Jewels does not charge customs and is not liable for any type of customs / GST / VAT / etc. that may apply. As much as we would like to assist in this matter, due to the changes that may occur from time to time it is best to contact your local courier such as FedEx and ask them if such fees may apply. If you wish, you can also start with us by emailing us at info@amamijewels.com.
5. What is the approximate shipping time?
Once we receive your full payment, we will start processing your order. We only ship your order once it has passed through our strict quality control. For customised items such as engagement ring or wedding bands, the order will take approximately 1 month to finalise depending on the production schedule. Loose diamonds are shipped immediately. For all products featured in amamijewels.com shop, it will be shipped immediately subject to availability of stocks.
6. What if I need an item sooner?
Every engagement ring and wedding band on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by us before we deliver to you.
7. How do you ship the diamonds?
We use the services of all known diamond and jewellery courier companies such as DHL and FedEx. All of them offer superb and fast shipping experience.
8. Can I ship to an address that is different from my billing address?
Yes, please send an email to info@amamijewels.com and we will be happy to assist you on this.
9. Are your shipments secure?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
1. What is your ring resize policy?
Amami Jewels will gladly resize your ring one time free-of-charge anytime within the first 60 days of purchase for one size up or down. Free resizing is available for all rings, excluding eternity bands. Charges will apply for resizes that are more than one size up or down. Sizing beads are additional. The client is responsible for round trip shipping and/or insurance based on the value of the ring. Ring resizing takes approximately 7 to 14 working days depending on the volume in our jewellery workshop. To have your item resized free-of-charge, please email to info@amamijewels.com or contact our Customer Service Hotline at +6012-219-9876.
Please note that eternity bands and tension rings cannot be resized and must be completely remanufactured.
2. Can you engrave my ring?
Yes, we’d be happy to personalise your ring with an inscription for FREE.
3. What are GIA, AGS and IGI diamond certificates?
A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond. Out of the 3, GIA is the most reputable grading institution.
4. What are conflict free diamonds?
Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labour, violence, or environmental degradation.
At Amami Jewels, we work with our supplier to ensure that our clients receive conflict-free diamonds. We only purchase polished diamonds from professional members of the diamond trade.
When you shop at Amami Jewels, you can be certain that your diamonds are coming from the most reputable providers.
5. What is the quality of the diamonds used in your jewellery?
Smaller diamonds (often called melee) are cut in factories around the world and are available in a variety of qualities.
The lowest quality goods are usually labelled as “commercial” and consist of I/J/K colour and I1 clarity. “Promotional” goods are higher in both colour and clarity, but are still cut for maximum weight. The highest quality diamonds are often referred to as “Collection”.
Collection diamonds are finer in both colour and clarity. They’re precisely cut to maximise fire and brilliance. Collection quality goods are only available from specialty dealers.
We pride ourselves on using collection diamond melee in all of our engagement designs.